3333 164^th St. SW

Lynnwood, WA. 98087                                                                                  cell 425.623.5001

jtwoods@gmail.com

·               Experience in datacenter/ IT program management to include server and network equipment installation, VLAN creation, network testing and troubleshooting.

·               Project management in E911 Phase I and Phase II integrations for GSM/TDMA and UMTS technologies, IT and Telecom Infrastructure (Fiber backbone, Microwave, Radio) and TDM network.

·               Proficient in BMC Remedy, SAP, Siterra+, Granite XNG, multiple PPM tool, MS Office 2013 and SharePoint administration.

·               Provide management expertise and solid solutions to IT/Telecom infrastructure jobs using project management practices, techniques and standards.

·               Translates project requirements into objectives and tasks, manages task assignments to work stream resources and drives task completion with an appropriate sense of urgency by using demonstrated knowledge in communications systems and network design, managing multi-million dollar software projects and programs.

·               Sound knowledge of project management tools and techniques, including up-to-date knowledge of industry standards and best practices and ability to tailor tools and techniques based on customer needs

 

Deployment Program Manager                                                                                                                               04/2014-Present

TCS Consulting (Contractor at Microsoft) Redmond, WA

·               Program managed Microsoft datacenter infrastructure installation in support of Office 365 cloud based services to include the servers, network equipment (TORs, AGG routers AR routers, F5 load balancers, etc.)

·               Worked with Network Engineering to lock down scope and schedule of various sized network stamp, VLAN creation and server projects.

·               Provided status reporting to management and internal customers on a daily basis to verify schedule was on time and within scope.

·               Worked with and monitored datacenter technicians during installation and configuration of equipment providing troubleshooting experience when needed. 

·               Provided Tier 1 quality control verification of all Network, Server and VLAN projects before releasing projects to the Engineering group for final approval.

·               Worked with the procurement department for the creation, processing and tracking of multiple Purchase Orders per project.

·               Provided Leadership and training to new DPM on datacenter infrastructure deployments.

 

 

 

Contract Project Manager                                                                                                         04/2013-04/2014

RPM Services                                                        

·               Project managed medium-scale network projects for a engineering company

·               Track project status for principals, and coordinated customer and vendor meetings.

·               Tracked budgeting information and schedules using MS Project and provided weekly reporting on project health.

·               Lead efforts to oversee the integration and flow of; development, testing, and support of various network elements (servers, router, switches, firewalls) process, and roll out.

·               Coordinate access into restricted data centers, for onsite personnel, usually after hours.

 

 

Senior Project Manager/ Program Manager                  12/2012-4/2013

Triad Group (Contractor at Verizon Wireless), Bellevue, WA                                                                      

·               Program managed large-scale project that migrated 40+ LTE network tools into one vendor hosted database.

·               Managed the transition of DCAFT LTE reporting tool from the southern region to Network Support Systems. to include development of project charter, documentation of current DCAFT processes for enhancement requests/supported requests and creation of new processes for requests.

·               Oversaw installation of ALU SDM (Subscriber Data Management) system affecting the Network Support Systems testing LTE

·               Created monthly financial forecasts and status reports and provided weekly status reports to management.

·               Oversaw security risk assessments, lessons learned, and liaised with network security and network engineering in order to create appropriate and relevant designs, processes, procedures and documentation.

 

 

 

 

 

 

 

 

 

Senior Telecom Project Manager                                                                                                                             02/2010-04/2012

Puget Sound Energy (PSE), Redmond, WA 

·               Managed large-scale telecommunications projects within PSE’s network including private fiber, microwave, radio and leased lines for over 400 PSE substations.

·               Oversaw the ordering, PO approval process and installation of the network equipment supporting both IT and Telecom.

·               Created monthly financial forecasts and monthly status reports to ensure projects were timely and within projected scope for IT business office, PSE Operations, project management and CIO.

·               Partnered with network security to implemented standard network security policies and procedures

·               Assisted in policy and procedure establishment in telecom engineering dept.

 

Infrastructure Project Manager         02/2008-5/2009           AIM Technical Consultants (Contractor at T-Mobile), Bothell, WA                                                                     

·               Managed the deployment of T-Mobile retail stores infrastructure to include installation of data and phone lines for classic stores, playground stores, and T-Mobile kiosks.

·               Directed four national teams installing network routers and switches, touch screen computers, Nortel phone systems, and video TV walls.

·               Supervised vendors during installation of network and phone equipment led all troubleshooting efforts.

·               Managed implementation firewalls (both hardware and software) for T-Mobile stores and kiosks.  Managed the Network Engineering team to plan, document and implement VPN firewalls. 

·               Created and tracked purchase orders for phone and network equipment as well as installation vendor payments.

 

 

Senior IT Project Manager                03/2007-02/2008

AT&T Mobility, Redmond, WA                             

·               Developed and directed Knowledge Management solution for AT&T Mobility’s Network Information Systems group, saving AT&T Mobility $1.78M annually and used by more than 450 people.

·               Oversaw security risk assessments, lessons learned, and liaised with network security and network engineering in order to create appropriate and relevant designs, processes, procedures and documentation.

·               Established best practices for SharePoint website design to promote uniformity and improved usability.

·               Coordinated new training platform for AT&T Mobility’s NIS group that combined 4 separate systems into one.

·               Designed new, customized training courses saving AT&T Mobility $548,000 annual dollars in lost productivity.

 

E911 Project Manager             7/2004-3/2007

inCode Telecommunications (Consultant at Cingular Wireless) Redmond, WA  

·               Managed E911 Phase I and Phase II deployments and Public Safety Access Point integration for the Western and Northeastern regions.

·               Collaborated with teams in RF Engineering and Transport Engineering to confirm cell data and trunks were ordered timely.

·               Drove weekly meetings with vendors and team members to confirm schedule compliance and goal. Supervised vendor teams and drive tester teams to ensure MPC and ALI databases were loaded properly and call routing verification was completed by PSAP.

·               Provided technical assistance and troubleshooting during deployment to streamline testing and make certain that FCC deadlines were either on time or early.

·               Partnered with accounting to ensure the project budget was maintained and vendors were paid timely and accurately.

 

 

·   UNLV 1994-1995

General Studies

 

·   United States Navy 1995-1999

Telecommunications/Satellite communications

 

·   Currently studying for PMP certification exams